Cancellations & refunds
Cancellations & refunds.
Every bake is made fresh for your pet. Here is what happens if you need to cancel, or if something isn’t right.
Last updated: 27 September 2026
Cancelling an order
- You can cancel for a full refund up to 48 hours before your delivery date.
- Within 48 hours of delivery we have usually started baking, so we can’t refund the order. We are happy to try to move your date instead, so just message us.
- If we ever have to cancel your order ourselves, you get a full refund.
Returns
Because our bakes are fresh, perishable food made to order, we can’t accept returns of food items. Handmade gifts can’t be returned for a change of mind.
Damaged, wrong or missing items
If something arrives damaged, is not what you ordered, or is missing:
- Tell us within 2 hours of delivery for fresh bakes, or within 48 hours for handmade gifts sent by courier.
- Send your order number and clear photos of the item and its packaging (an unboxing video helps for courier parcels).
- We will replace the item or give you a full refund for it.
When we can’t offer a refund
- Your pet didn’t enjoy the flavour.
- An allergy or diet requirement wasn’t mentioned in the order notes.
- The address was incorrect, or no one was available to receive the order.
- The product wasn’t stored as described on the product page.
How refunds are paid
Refunds go back to the original payment method (UPI, card or net banking) through our payment partner, Razorpay. We start the refund within 2 working days of approving it. Banks usually take 5–7 working days to show it in your account.
How to ask for a cancellation or refund
Message us on WhatsApp, call us or email us with your order number. You will find all the details on our contact page.